Refund and Return Policy

Thank you for shopping at SMART MAJ’OR CONSULTING. We strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] to request a Return Merchandise Authorization (RMA) number.
  2. Clearly write the RMA number on the outside of the package.
  3. Ship the item to the address provided by our customer support team.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Information] and send your item to the address provided by our customer support team.

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or a full refund.

7. Non-Returnable Items

Certain items are non-returnable, including:

  • Personal care items (e.g., sanitary towels) if the packaging has been opened.
  • Downloadable software products.
  • Gift cards.

8. Consulting Services

Fees for consulting services are generally non-refundable once the service has been provided. If you need to cancel or reschedule a consulting session, please contact us at least 24 hours in advance to avoid being charged for the session.

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].